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Return & Shipping Policy

1. Returns

We want you to be happy with your purchase. If you change your mind, you may return eligible merchandise under the following conditions:

  • Condition of items – Items must be unopened, unused and in their original packaging with all tags or seals intact. Items that have been opened, used, or show signs of wear, damage, or alteration cannot be returned. For hygiene and safety reasons, certain items (e.g., intimate products or perishable goods) may not be eligible for return.

  • Timeframe – Assuming returns must be requested within 30 calendar days of the delivery date. Please contact us within this timeframe to arrange your return. If you plan to allow a different return window, update this section accordingly.

  • Proof of purchase – A valid receipt, order confirmation email or other proof of purchase is required for all returns.

  • Non‑returnable items – Clearance, final‑sale items and gift cards are non‑returnable unless otherwise stated.

  • Return shipping costs – Customers are responsible for all return shipping charges, unless the return is due to a shipping error or defective product on our part. We recommend using a trackable shipping service; we cannot guarantee that we will receive your returned item without proof of delivery.

  • Inspection & refund – Once we receive your return, we will inspect the item to ensure it meets the above conditions. If approved, we will issue a refund to your original method of payment. Refunds may take 7–10 business days to appear in your account depending on your bank or credit card issuer.

2. Exchanges

We do not currently offer direct exchanges. If you need a different item, please follow the return process above and place a new order for the replacement item. This ensures you receive the product you need as quickly as possible.

3. Shipping

We ship orders within the United States from our warehouse in Union, New Jersey.
Standard shipping time is 7–10 business days, as noted in many shipping policy templatesusercentrics.com. Business days exclude weekends and holidays. Please note the following:

  • Processing time – Orders are typically processed within 1–3 business days. During peak periods or holidays, processing may take longer. You will receive an email confirmation once your order has shipped.

  • Shipping methods – We currently offer standard shipping via reliable carriers. Expedited or overnight shipping options are not available at this time.

  • Shipping costs – Shipping rates are calculated at checkout based on the weight and destination of your order.

  • Delivery estimates – Delivery times are estimates and cannot be guaranteed. Factors such as weather, carrier delays, and high‑volume periods may impact delivery.

  • Tracking – Once your order ships, we will email you a tracking number so you can follow your package’s progress.

  • International shipping – We do not currently ship internationally.

4. Lost or damaged packages

If your package does not arrive within the estimated delivery window or arrives damaged, please contact our customer service team immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. If a replacement or refund is warranted, we will provide one in accordance with our policy.

5. Contact us

For questions about our return or shipping policy, please reach out to us at [ info@sfshoply.com ] or through our customer service portal. We strive to respond to all inquiries within one business day.